SET UP YOUR ACCOUNT
New customers need to set up an account with us before we can process your orders.
To do this, we need the following information: a signed purchase order form; your shipping and billing address; contact person's name, phone and fax numbers, and email address;
Our customer service representative will verify this information. To further expedite our process, please pre-pay your first order.
INQUIRY/ORDER METHODS
Inquires and orders may be sent to us by email(sales@pipharm.com), telephone(+86-21-58953700) or fax(+86-21-58953701).
Our representatives are available from Monday to Friday from 9:00am to 6:00pm.
Please include the following information when you place an order: your account number or your company and the contact info; your PO#; shipping and billing address; product info and quantities.
PRICES
All prices are in U.S. dollars and EXW Shanghai unless otherwise stated. PUBLIC PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. You may email us for the latest new price and stock status.
Current standard shipping and handling charges (packages included) will be added to the invoice. We can also ship freight collect, if desired. Customers may also provide your carrier account number.
We’ll send PO confirmation to confirm the current price. Generally, written quotations are guaranteed for 30 days.
Pro Forma INVORICE
Clearly state "Pro Forma" within your order inquiry and we will e-mail it to you.
REPACKAGING SERVICES
Scientific Solutions can repackage bulk products into bottles, bags, steel or fiber drums, or any unique custom packaging you require.
DELIVERY
All products purchased are shipped with a batch-specific COA and SDS.
We use air express for most packages, and rate varies depend on location, package weight, and shipping type etc.
For hazardous materials covered by the Chinese Department of Transportation, we will select the most appropriate and cost effective method. Additional expenses and delays in shipment may be experienced when deviating from carriers.
PAYMENT
Wire transfer. Please contact us for our bank information.
OUR PAYMENT TERMS ARE NET 30 DAYS OF DATE OF INVOICE, UNLESS OTHERWISE STATED. Seller reserves the right, in its discretion, to change the terms of payment in full or in part in advance of shipment. Accounts 30 days past due are subject to a 1% late charge per month on the unpaid balance. For overseas transactions, the Buyer shall pay the Seller's banking charges on the order.
WEBSITE FEEDBACK OR ISSUES
Please email us(info@pipharm.com) as your feedback is appreciated and will be used to improve our online and offline services.